New Feature: 2-Factor Authentication

We understand the importance of keeping your account safe which is why we have now introduced a new 2-Factor Authentication process when logging into your account. Although it is not vital for you to use this new feature, we would strongly recommend it as it will help to strengthen the security of your account.

There are 2 options when using the new authentication process:

Option 1 is email which will send a verification PIN code to the email address related to your account (username).
Option 2 is SMS which will use the mobile number assigned to your user profile and send a text message to you displaying the verification PIN code.

Once you have the PIN code, simply enter it into the textbox to finalise your login:


If turned on within the settings of your account, you will not be required to 2-factor authenticate every time you log in. You will only be required to authenticate once every 30 days or when you use a new browser/device to access your GraphicMail account.

Please note: The 2-factor authentication process will not use any of your mobile or email send credits as the verification messages will be sent free of charge. If you'd like to turn it on then follow these steps:

Setup & Options (tab on the left) >> Security Settings and then select how you would prefer the verification PIN to be sent to you; once selected, click save.



If you have any questions regarding this new process then please don't hesitate to contact our support team via telephone 0191 5004 114, email gms@graphicmail.co.uk or livechat available here.