New From Email Verification Process

To prevent the abuse of our sending infrastructure for phishing purposes, we have put in place a verification process for the "From Address". This means any new from addresses must be confirmed by the user and only those confirmed email addresses can be used as the from email address. We hope this will reduce the abuse of our sending infrastructure as those sending emails must have access to the ‘from email address’ being used.

On Thursday 24th April you will see a new option under the “Setup & Options” tab named “From Address”. This new process will allow you to add and verify all of the from email addresses you intend to use.

Within this section you will be able to manage those ‘from email addresses’ as you can add new from addresses using the plus sign, delete current addresses that you no longer use and you can also request for the verification email to be resent.

If you have a new email address you would like to use then simply click on the plus sign as that will then allow you to add the address as shown below:


Once that email address has been added into the textbox just click the ‘Verify’ button as that will then send the verification email to that address to allow you to verify that email address exists and that you have access to it.
Please note: The email address used for your account username will automatically be verified for you.

For each email address you add, you will see a ‘Status’ which will explain when the email address can be used. If it states “Verified” then that from email address can be used, however if it states “Pending” then you still need to click on the link within the verification email. If you did not receive the verification email then please click on the link “Resend Verification” to have it resent.


Questions & Answers

Q: Can I still use an alias for my ‘From Address’?
A: An alias should not be a problem as it is still linked to a real email address so you should be able to click on the verification link within the real email address.

Q: Can I use a non-existent email as my ‘From Address’?
A: Unfortunately you can no longer use a fake (non-existent) email address; you will need to use a real email address to ensure you receive the verification email.

Q: Is there a way to bypass the verification process?
A: There is no way to bypass the verification process, if you did not receive the verification email then please check your spam folder and if it did not land in there then you can use the link “Resend Verification” to have it resent.

Q: When will this new procedure be added?
A: This new procedure will be introduced on Thursday 24th April and it will apply to all accounts.

Have a question of your own?
If you would like any further information regarding this new process then please don’t hesitate to contact our support team by emailing support@graphicmail.co.uk or call us on 0191 5004114