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Tuesday, 9 February 2010

OK! Now the secret’s out! TriggerMail

Posted by Unknown at 12:37 pm Labels: advice , autoresponders , data collection , email marketing , first steps , graphicmail features , new , subscription form , triggermail
TriggerMail Series - Part 1
It’s a well known fact that the Tech-Team are constantly improving the GraphicMail product to add value to your email marketing and, to re-enforce that, we have a new Graphicmail feature called: TriggerMail.
It was born from the desire to expand upon the auto-responder service. TriggerMail steps beyond the automated email functionality, allowing you to choose or create a ‘trigger’ or ‘prompt’ to dispatch an email automatically.
Sounds exciting? Read on………there’s a complete suite of categories for the TriggerMails and we’ve listed them all separately below :

Let’s start with - Anniversary triggers.
As you would perhaps expect, the prompt to activate the Anniversary Trigger is the date. This can be any date; a client’s date of birth, the renewal date of their annual subscription or, indeed, any recurring date; weekly, monthly, whatever! You choose - and set the Anniversary Trigger to dispatch that ‘Birthday’ wish or ‘thanks and please re-subscribe’ message every year on that date – or, in the case of a subscription renewal, a few days before; just to ensure that their renewal does just that… Renews!
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Monday, 8 February 2010

Understanding the value of email marketing

Posted by Unknown at 11:38 pm Labels: acquistion , advice , Best Practice , email marketing , facebook , first steps , learning , marketing industry , targeting
The question
With the advent of social media sites such as Facebook, Twitter, you would be forgiven for thinking that email marketing was becoming less popular as a marketing tool – but that would be way off the mark!
value graph

The dependability of Email marketing to help build trusted, reliable customer relationships has lead to it being taken for granted. leaving little or nothing to debate. Even Search Marketing Specialists, when asked about their strongest tactic in a survey by MarketingSherpa, gave highest votes to"email marketing to a house list". It is a fact that investment in email marketing is growing, although marketing budgets in general are being cut.

So Why The Success
So why is it that email marketing is so successful?
  • People are able to interact with your email. They buy the products that you advertise, they click to register for events, they click to download information and view articles on your website and so on. All of this as a result of an email that you sent them.
  • When an email contains content that is of value to the readers/subscribers, it promotes the building of trust and loyalty and cements customer relationships. In particular, it keeps your organisation at the top of the purchasing list when subscribers are in the market to buy.
  • The Technology now available to you as an Email Marketer, allows you to target your email and customise it to the specific characteristics of each individual subscriber. Furthermore, you will receive a mass of useful statistics in return, following each email send. For example, you get an overview of how many of your readers clicked on each link in an email – plus a drill-down to see who they actually were. This reveals your subscriber’s interests, allowing you to address these in your future emails.
  • Email is also a major tool to assist all your other Sales & Marketing efforts, you could, for instance, alert your readers to an upcoming an event in your Company / Store / Organisation or even pre-warn them that you have a promotion Voucher or Catalogue on the way to them in the post.

Of course, this kind of success doesn't happen overnight automatically. Your successful email marketing endeavour will always depend on the ongoing construction of your mailing list - a list of people who have asked you to send to them your compelling and valuable emails – supported by the technical infrastructure which ensures that your emails are dispatched and delivered reliably.

Get these basics right, and you will reap the rewards.
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Thursday, 4 February 2010

GraphicMail's Seven Steps to successful email marketing

Posted by Unknown at 12:39 pm Labels: delivery , email marketing , email marketing industry , first steps , graphicmail features , how to email market , learning , optimsing , why email marketing?
GraphicMail checklist

Step One -  Set up your address Book



 Before you can personalise your emails, you need to collate the information  that you hold on each of your subscribers - just as you would do for all  your family and friends; you do this by setting up an Address Book. The reason for personalising your emails is to get your message read by as many  recipients as possible and personalised emails, for example; Dear Steven, carries, by implication, an underlying note that is seen by "Steven" and is translated as being of personal value to him. It is also possible to capture more information about "Steven" by using your subscription form to invite him to  give you more information.



 Because your Address Book holds all the personalised information on your subscribers, it can be linked to more than one mailing list



 Once you have setup your address book, you can edit contacts, delete contacts - you can also add additional contacts either individually or in blocks.



Note:

In Advanced mode you can setup multiple datasets. So, one can be your Address Book and another dataset could be (Possibly ) 'Unpaid Accounts'. You can therefore use the system to personalise a single email using these two datasets



 It may be that you don't currently want to personalise your newsletters but you do want to gather more email addresses



This is also easy - you just need to create a mailing list and setup a subscription form:



To create a mailing list - Click on > Mailing list, click > Create, give your mailing list a name and click to import. Then browse for the file to upload - this can be  Csv, xls, xlsx, txt (the import can be done with or without additional data). You can import directly from online email accounts, you can manually type individual email addresses or you can copy/paste a list.


Step Two - Setting up your subscription form

 ( This is ever-so easy - and following these actions generates the HTML code to create a subscription form that you can add to your website, Blog etc.)



First thing to do is choose your own design - or you can use our default design. Then Select the image that you want to use as the logo, next a background colour, then choose the text and attributes. Then choose the style of the links in your subscription form (for instance; subscribe, unsubscribe & forward-to-a-friend links)




Step Three - Create your newsletter

Click  > Newsletters - then > Create - then give your newsletter a name and select the folder where you are going to store it. You can select a template from the 100+ that are in your account's Templates Library, then click > Next and begin editing. Graphicmail Templates allow you to change the text, import images and add links using the simple editing tools at the top of the editor screen.



If you don't want to use a template you can insert your text directly to our editor from Word, or upload your own HTML template into the editor using the 'Code view'.


To insert images into your newsletter – either into your blank newsletter or to replace the images in one of the Graphicmail templates, simply click into Advanced Mode and proceed as follows.

A)     Browse for the images that you want to use and upload them into the Images Folder.

B)     Click into the editor and having placed your cursor in the newsletter cell where you want the image to be placed, click the > insert image icon, browse for the image, click insert and voila !

In Advanced mode, you can also import a Word document with images. However, if you do this, you will need to upload the images from your word document separately. This can be done individually or in a Zip file.

Remember when uploading images, the maximum file size is 200kb.


Step Four - Send a test email to yourself



We recommend that you send your test email to as many different email browsers as you can – just to see how it looks. It’s also a good idea to click the Spam Score button – this gives you a chance to check out the legitimacy of the subject line, the content and the images.



 Step Five - Edit your newsletter



It may be that you want to go back and edit parts of your newsletter – if so, just click >> Newsletters  >>Edit Newsletter choose the newsletter you want from the folder where you saved it, make your alterations, save them, exit and you’re ready to send



Step Six - Sending your Newsletter



Click >> Send and, in the screen that appears, select your mailing list from the drop-down menu, input your selected From Address, then the From Name, and insert the Subject Line.



Choose your newsletter from the drop-down.



IMPORTANT =  Double check everything!!

Discovering an important omission just after you have hit the send button is not a good feeling !!


Step Seven – Checking the send results – Your Reports and Statistics



You click on the Reports & Statistics and you see the mailing in a line across, click on the magnifying glass on the left and this reveals an overview which displays how many emails were sent, how many delivered, opened, clicked, forwarded and unsubscribed.

A single click on the + sign exposes exact metrics explaining why the email was not delivered, or a list of all the email addresses of those who clicked on a particular link

These lists can be exported as a PDF




Now take a look at Advanced Mode!

  • You can set up Trigger-Mails (autoresponders useful for anniversary dates, follow up trigger emails to subscribers who click on a certain link in your email etc)
  • Segment your subscribers and you can send targeted communications and marketing emails
  • Advanced reporting - check out the Reports and Statistics following each send; you can do this per Send or per Mailing List or by individual recipients
  • Upload and manage your images and files
  • And much, much more!
Read More

Friday, 29 January 2010

Is this the GraphicMail New Home Page? Give it your vote now!

Posted by Unknown at 1:15 pm Labels: graphicmail features , new , New GraphicMail Features/Enhancements
New GraphicMail email marketing home page
Bright Brains or Good Looks? We think a mixture of each creates the perfect balance in life. We also know that you only get one chance to make a first impression, so we sent our home page for a complete makeover - because, no matter how good we are on the inside, looks still count and we will still be judged to some degree on our appearance! So we’ve spent some worthwhile time on improving our appearance.

As with all appearances, looking good takes time and effort so we tweaked a bit and tested a bit and brain-stormed a lot so that we are now able to reveal to you a significant redesign of the GraphicMail home page - one of the most visited locations in email marketing.  The new home page zooms-in on email marketing – ( Now, there’s a surprise!

We sing the praises of targeted marketing; so we thought we should practice what we preach! We think we’ve achieved that by giving targeted communication a priority on our home pages (and not just available to those who receive and read our newsletter or the mobile marketing tools that we offer to you).
So keep a watchful eye out over the next couple of weeks as there will be two more versions; one geared towards couch potato email marketing – “The Quick Start” and one aimed at people interested in our highly successful
Reseller business model.

So, what changes to look out for?
New GraphicMail email marketing header


Does trying to locate logins to those regularly-used sites drive you to distraction ? Is it top right, or top left? In the side column or right in front of you – or, as with Yahoo! is like looking for that proverbial needle in the proverbial haystack. Well not us ! We’ve made the  Member Login so super visible that you won’t need any help to find it.
And have you been frustrated in your attempts to locate some specific client-study or special feature on GraphicMail before? Well, you’ll be delighted to hear that it’s now as easy as pie! Just add a keyword to our new search, click and voila.
Yes, we admit, previous navigation trips almost needed a Geography qualification. Not any more - now it’s all smooth sailing. Our new horizontal navigation only has two levels only, so no more email-marketing fatigue – target destination here we come!
 New GraphicMail email marketing footer

We’ve been tweeting our news from the rooftops, we’ve been showing our face in The Book, but now it’s official. We are 100% committed to social network integrations – we’re tripping the news from our new footer! There will be lots of email marketing and social media integrations coming your way this year, so keep an eye on our blog, Twitter and Facebook announcements.

The results of our test indicate that people are excited about this new home page. They feel that it meets their needs and gives a fresh new look to GraphicMail.
The page is being designed around you so don’t miss this chance to Tell us what you think.

NB:
Wondering why the new home page is dominated by Blues and Reds? Well, fashionistas advise us that the key social consumer trends for 2010 will be looking to “reinvent happiness”, “embrace Gaia” and “Age Shock”. The happiness colour for 2010 is ‘Satisfaction’; a creamy raspberry-red, a sweet and inviting color that tempts us. Gaia is portrayed through ‘Reflection’, a transparent liquid blue suggestive of water and the way it reflects the rays of the sun. ‘Jungle Passion’ is a deep, dark red, exotic and mysterious like a rare orchid or a precious ruby. And ‘Age Shock’ blue? GRUPs (today’s grownups) are said to defy the aging process, measuring age solely by attitude towards life. So a fresh, young blue linked with the jeans culture represents “Jeanology”.
(Although this is well away from the subject of email marketing, we thought you would enjoy a relaxing sideways step – and, have five minutes considering beauty, style and
trends for 2010)

Here’s the old school look:

 
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Monday, 25 January 2010

You have a secret admirer........

Posted by Unknown at 1:19 pm Labels: advice , email marketing , facebook , first steps , free , free credits , newsletter , promotion
......you've caught our eye and, because we think you’re really cute, we’ve sent you a Valentine! 

You’re reading this which makes us think that you’re serious about your email marketing – also we guess that you’ll be spoiling your many admirers with Valentine goodies.  However, if your mailing list has more entries than Don Juan’s, maybe you need a helping hand – with Graphicmail,  who needs cupid? 
 


To take advantage of our Valentine promotion simply signup to a monthly subscription account and GraphicMail will double those subscription credits allocated for your first month!  Not only will you feel twice as loved at half the price, but you’ll be able to romance those fortunate people on your mailing list with some romantic views:  Our designers have created a range of sexy Valentine’s templates – just so you can entice your readers in a really special way.

If you are one of those Casanovas who regularly visits the social sites, look out for our Valentine there too… Your treats await you on our Facebook and Twitter pages on 12 February 2010! 

Happy Valentine’s Day!
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Thursday, 21 January 2010

Add your own mobile number so SMS subscribers can reply directly

Posted by Unknown at 1:20 pm Labels: advice , Best Practice , deliverability , delivery , graphicmail features , learning , personalisation , senderid , sms , sms marketing
The GraphicMail mobile marketing tool has now been made even more powerful by giving you the ability to receive responses from your SMS subscribers direct to your mobile phone.

Previously your mobile campaigns were only ever sent from a default number. You can now send your campaigns from a number that YOU specify, enabling direct and personal responses from each subscriber.



We have named this new function SMS Sender ID and it can be found within the application under Setup & Options >> SMS Setup & Options. It's really easy to use, just supply us with the mobile number you wish to send from and we'll SMS you a verification code that you can then input in your account to activate it

If you do encounter any problems, it may be because your network does not support Sender ID. We have a list of these networks in the help centre which can be used for cross referencing. 

Sender ID is a fantastic new feature that will give flexibility to your mobile marketing campaigns!
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Wednesday, 20 January 2010

Use GraphicMail to manage job applications and communications

Posted by Unknown at 1:22 pm Labels: bulk , email marketing , jobs , personalisation , segmentation , subscription form , why email marketing?
Is it your responsibility to manage the job applications within your company – or are you currently seeking a job change yourself? 

Job applicants are left with a feeling  of being in limbo as with no follow-up after the interview whilst employers complain that they do not have sufficient time to respond to all of the applicants who were not successful. Although applicants do not want rejection, it is a vital part of the recruitment process to keep all of them; successful and unsuccessful, informed and the way you do this has a direct effect on your company’s reputation. So, how can you keep everyone informed in a time efficient way?

I think we may be able to assist. GraphicMail offers an email marketing solution that gives you the ability to automate your communications using personalised emails. You can also keep a close watch on the communication flow with the free reports and analytics tool available on each account.
It works ! 

Just post your job advert online and add a subscription form which will capture all the vital data, such as email address, name, surname, educational degree and area of expertise. This information is then sent automatically to your GraphicMail account where it is added to your mailing list, with all the additional data collected. You can organise it so that the applicants instantly receive a thank-you note using a triggered-email setup and scheduled beforehand.

Having done that, you can screen the information according to education and area of expertise. You can set up an mail campaign for those who you are further considering, and one for those who have not been successful. In the email to the suitable candidates, you can ask them to then submit their CVs to you - which is a much more efficient and time saving way than obtaining CVs from every original applicants and then having to labour through them as attachments! You can then send an email of rejection to the rest of the candidates. To maintain a high level of respect and to keep the communications personal in spite of the automated process, you can personalise each mailer and, furthermore, send it from your own personal email address.

Why should you consider using Graphicmail in this process?
Reputation, reputation, reputation; because, not only are today’s candidates selling themselves to you, you must also sell yourself to them in your response. Your company image is never more in the spotlight! You can never be sure that today’s rejected applicants are not going to become tomorrow’s new employees, and even if they don’t, it’s your company’s reputation that is at stake. In a time when consumers rely heavily on the testimonials and recommendations of other consumers, it is imperative to communicate timely and in a highly professional manner. Remember that we live in a world, where everything can be published in an instant - and by anyone – there are ever-growing social networks and blogger sites!
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